Terms & Conditions
Last updated: January 2026
These Terms & Conditions apply to all services provided by NU HAVEN.
Appointments & bookings
All appointments can be in person or via our booking system Fresha. When booking, you agree to provide accurate contact details.
Cancellations & no-shows
We ask that you give at least [24/48] hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may result in booking fees in future or charge.
Late arrivals
If you arrive late, your treatment time may be reduced or your appointment may need to be rescheduled depending on availability. Full treatment charges may still apply.
Payments
Payment is due at the time of your appointment unless stated otherwise. Prices are listed on our website or booking system and may change from time to time.
Health & Medical information
It is your responsibility to inform us of any medical conditions, allergies, or sensitivities before your treatment. We are not responsible for issues arising from information not disclosed.
Results & Satisfaction
Results may vary depending on individual factors. While we aim to provide the highest standard of service, we cannot guarantee specific outcomes.
Personal belongings
We are not responsible for loss or damage to personal items brought into the salon.
Changes to terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website.
Contact
If you have any questions about these Terms & Conditions, please contact:
Nu Haven
Email: nuhavenuk@gmail.com
Privacy Policy
At NU HAVEN, we respect your privacy and are committed to protecting your personal data in line with UK GDPR.
What information we collect
When you book an appointment or contact us we may collect your name, contact details, appointment information, and any notes relevant to your treatment.
How your information is used
We use your information to:
• Manage bookings and provide services
• Contact you about appointments or changes
• Send appointment reminders or important updates
Booking system
We use Fresha as our online booking and client management system. Your data is securely stored and processed by Fresha in accordance with their privacy policy.
Data sharing
We do not sell or share your personal data with third parties, except where required to provide our services or meet legal obligations.
Your rights
You have the right to access, correct, or request deletion of your personal data at any time.
Contact us
If you have any questions about this policy, please contact:
Nu Haven
Email: nuhavenuk@gmail.com